Refund policy
Returns & Exchanges
Each piece is carefully crafted and inspected before shipping. If something isn’t right, we’ll make it right.
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and in its original condition
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In original packaging
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Accompanied by proof of purchase
To start a return, contact us at:
fogandfilament@gmail.com
Once your return is approved, we’ll provide instructions for sending your item back, including the return address.
Items returned without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately at
fogandfilament@gmail.com so we can make it right.
Non-Returnable Items
We do not accept returns for:
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Custom or made-to-order items
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Sale items
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Gift cards
Exchanges
To exchange an item, we recommend returning your original purchase and placing a new order once your return is approved.
European Union Customers
If your order is shipped to the European Union, you may cancel or return your order within 14 days, for any reason.
Items must be returned in their original condition with proof of purchase.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at
fogandfilament@gmail.com