Shipping policy
SHIPPING POLICY
Last updated: March 21, 2026
PROCESSING TIMES
All orders are processed within 2–5 business days.
Because many of our pieces are made to order or produced in small batches, processing times may vary slightly depending on demand.
You will receive a confirmation email with tracking information once your order has shipped.
SHIPPING RATES & DELIVERY TIMES
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
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United States: 3–7 business days
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International: 7–21 business days
Please note: these are estimates and not guarantees.
DELAYS
We are not responsible for delays caused by:
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shipping carriers (USPS, UPS, etc.)
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weather conditions
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customs processing
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high seasonal demand
Once your order has been handed off to the carrier, delivery timing is outside our control.
TRACKING YOUR ORDER
Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear.
LOST OR STOLEN PACKAGES
Fog & Filament is not responsible for lost or stolen packages marked as delivered.
If your package is marked delivered but cannot be found:
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Check with neighbors or your local carrier
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Contact the shipping carrier directly
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Reach out to us — we’ll do our best to help
INCORRECT SHIPPING ADDRESSES
Please double-check your shipping information before placing your order.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
DAMAGED ITEMS
If your item arrives damaged, please contact us within 5 days of delivery at:
📧 fogandfilament@gmail.com
Include:
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your order number
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photos of the damage
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photos of packaging
We will work with you to resolve the issue.
INTERNATIONAL SHIPPING
International orders may be subject to:
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customs fees
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import duties
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taxes
These charges are the responsibility of the customer.
CONTACT
If you have any questions about shipping, feel free to reach out:
📧 fogandfilament@gmail.com